Integrated Behavioral Health

“Good luck if you are your elderly parents caregiver. Not willing to work over the telephone with the person who is the only caregiver. Cannot be added as someone who they can discuss appointments with permanently, only for that particular day. Was not seeking personal information, just trying to put my parent at ease and to be prepared for the next day appointment. Do not recommend. Response: We appreciate your feedback and understand your concerns. Our team is committed to listening and addressing issues when they arise. If you are willing to share more, please contact us at customerservice@ibhus.com so we can discuss your concerns directly. The team is not committed to listening as proven every single time (3) that I have attempted to discuss my mothers appointment with anyone who answers the phone. Dr Whalen is great, my mom is very comfortable with him. My issue is your policy of 1 day approval to discuss my mother. It doesn't even make sense. If the patient is able to communicate with your office, having a 1 day approval of being the contact person does no good on the days the patient is unable to communicate with your office. Also, I discussed 3 things directly related to the appointment with the person who answered and not 1 of those were addressed the day of her appointment. They were completely ignored.”

“Had an appointment with Dr Whalen at 1pm and told him I had to have my refills today. By 5pm my pharmacy still had not received my prescriptions and no one at IBH was answering calls. This is not the first time I have had issues getting my medication. The girls in the front office are very sweet and professional and I have not had any kind of issue with them”

“Terribly rude staff and unqualified doctors. I went 6 years ago, sat down with my doctor and was asked "what medicine do you want". He also had a student doctor in tbe room with me, then while she was there asked if it was okay if she observed. It was my first appointment and it made me highly uncomfortable. Terribly unprofessional and low quality doctors and staff. 6 years later I recieved a bill for $14 with a threat to send to collections out of nowhere. This place is a joke and its a shame they claim to help people.”

“Dr. Chiou and Dalton Boley have been beyond helpful. I have nothing but wonderful things to say about them and the awesome staff. I’ve been looking for such caring providers since my diagnosis and have never been able to stay on a mental health treatment plan before... until now. They are the first ones that took me seriously on my insomnia and helped right away. Thank you,IBH!!”